Technical Support Executive

Job Title Technical Support Executive
Job Location Gurgaon
Desired Experience 1 years – 3 years
Job Description

Should have knowledge of Inbound & other tour aspects.

Should be confident to quick reply the client enquiry.

Must have Pleasing Personality.

Demonstrating / Presenting Products.

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.

Identify and escalate priority issues per Client specifications.

Redirect problems to appropriate resource.

Accurately process and record call transactions using a computer and designated tracking software.

Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.

Organize ideas and communicate oral messages appropriate to listeners and situations.

Follow up and make scheduled call backs to customers where necessary;

Stay current with system information, changes and updates

Pay and Benefits

Salary best in the industry.

Alternate Saturdays are off.

Time Flexibility to employees.

PL benefits for Extra hours worked.

Homely environment at workplace.

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